We endeavour to have all orders dispatched within 7 working Days from date of order. Should you need your order for a specific date, please try place the order in time for us to deliver for the intended date. You will be notified via email of all pertinent information regarding shipping.

Please note that while we endeavour to have everything dispatched in a timely fashion, during sales campaigns and holiday seasons these times may vary slightly. You will be notified of any changes or delays via email should they arise.

Provided that the jewellery has not been worn, shows no signs of damage and is in its original packaging it may be returned with the purchase receipt within 7 days of receiving it for a credit in the form of a gift voucher.

Should you wish to return an item, please contact us at info@joyberyjewels.co.za within 7 days of receiving it.

JoyBerry Jewels is not liable for any costs incurred in returning items.

Please note that delivery fees are non-refundable

Is there anything I can’t return?

JoyBerry Jewels will not accept returns of any custom designs as each piece is unique and made to the client’s specifications.

We will not accept returns of any personalised items as they are made to the client’s specifications and are unlikely to be resold.

We will not accept any item bought on sale.

We will not accept broken or damaged chains.

Where do you deliver?

We ship all across South Africa. Please note that we make use of door-to-door courier services and we will need a physical address for delivery.

How much does shipping cost?

We charge a flat rate of R115. Please note that delivery fees are non-refundable.

Can I collect?

Should you wish to collect rather than have your items delivered, please contact us at info@joyberryjewels.co.za before placing your order to arrange collection.

Do you ship internationally?

If you would like to have something shipped internationally, please contact us at info@joyberryjewels.co.za before placing your order to arrange shipment Please note that JoyBerry Jewels is not liable for any import duties or custom fees that may be incurred by the destination country.

How long will delivery take?

We endeavour to dispatch all orders within 7 working days. Please allow for 2 to 3 days for items to be delivered. Please note that JoyBerry Jewels is not responsible for any delays that incur on the part of the courier. Should there be delays, we will notify you via email.

What is Mobicred?

Mobicred is a simple & convenient credit facility that allows you to safely shop online with our participating retailers. Your Mobicred account allows you to make one single monthly payment for all your purchases with a revolving credit limit – allowing you to spend whatever you re-pay.

Apply online here.